Booking, payment and privacy.

Holding a jeep on this website costs nothing and needs no card.

When Kai confirms your dates and price in your chat, your private trip page shows a 30% deposit. Pay it by Wise, PayPal or card, or VietQR from a Vietnamese banking app. The deposit holds your jeep for those dates.

The rest is paid on the first day of the trip in Vietnamese dong, in cash or by bank transfer.

Prices are set in Vietnamese dong. US dollar amounts are a guide at the Vietcombank rate of the day. We do not accept payment in foreign-currency cash.

Kai is still writing up a full cancellation and refund policy. Until it is published on this page, the cancellation terms for your trip are the ones Kai sends you in writing in your WhatsApp or Zalo chat before you pay a deposit. Please read them before you pay.

Need to change dates? Message Kai as early as you can — moving a trip depends on which jeeps are free.

If fog, heavy rain or road works make part of the route unsafe, your driver-guide changes the plan with you. We never drive after dark.

Every tour is private: only your group travels in the vehicle, with a local driver-guide.

Prices are for the whole jeep or car, not per person, and include what each tour lists under “Included”. A jeep takes up to 4 guests; a 7-seat car up to 6.

The jeep model (Rubicon or BJ40) depends on what is free on your dates.

Tours are run by Ha Giang Kai's Adventures Tour Company Limited, tax code 5100498966.

When you hold a jeep, the website saves your trip code, the tour, date, number of guests, pick-up choice and the WhatsApp number you type — plus your name, email or note if you add them — so Kai can confirm with you.

Your number goes only to Kai's team. It never appears on your trip page or in Find my trip, which show only the tour, date and status.

Your private trip page never shows names, phone numbers or emails, and only people with its link can open it.

Questions you send to Ask Kai, our AI assistant, are saved so the team can follow up and improve answers.

If you reach the site from an ad or a tagged link, your browser keeps where you came from (for example the campaign name) for 90 days and sends it with your booking, so Kai knows which ads work. It holds no personal details.

What you send is used only to plan and run your trip.